As a Kissimmee property owner, dealing with overly demanding renters take the cake for being the most challenging part of the job, although many tenant complaints must be dealt with efficiently and professionally, a renter who seems to voice complaints about everything can push all the wrong buttons. They make complaints all the time, sometimes even unreasonable requests. However, if all these complaints are related to health problems, then you might be dealing with a hypochondriac tenant, or more commonly known as someone who suffers from illness anxiety.
A person with hypochondria is someone who experiences obsessive and negative thoughts about their health. They usually have a number of anxieties, do a lot of studying and likes to research on health-related topics. They may see their surroundings as a threat, or hazardous to their health. Working with a hypochondriac can be a tedious job; because they have a hard time managing their own urges, and they may seek constant reassurance from you about many things, which often takes the form of a complaint. They may continuously ask you to verify things for them, trying to enlist you as a kind of coping mechanism for their anxieties.
The best thing to do when dealing with a tenant who suffers from illness anxiety is first, to ensure that the home they have rented is properly maintained. Then, it’s important to set (and follow consistently) firm guidelines about the time, the manner, and how frequent they can reach you. To manage repair requests and other complaints, it’s a good idea to ask your renter to do so in writing. This helps by creating a paper trail of each complaint (and your response) in the event of a dispute and may even cut down on the number of requests they make.
Although difficult, you need to stay courteous and professional and to remember that you are not expected to come running every time your tenant demands. As long as you are sure that the Kissimmee rental property is being regularly and properly maintained, it’s best to briefly reassure the renter that you will handle the situation, but depending on what it is, that you will probably address it at a later date. You may also need to remind the tenant about any relevant lease terms, terms that should spell out which responsibilities belong to the renter and which belong to the property owner to avoid trouble or false expectations.
Handling complex tenant relations can be one of the least exciting parts of a landlord’s job. Why not let the professional property managers at Real Property Management Sunstate handle it for you? We will ensure that your property is regularly maintained to help alleviate any concerns. We will also manage tenant complaints, clarify and set lease terms, and handle communication between you and your renters in a professional and timely manner. By doing so, we’ll leave you free to focus on other things. Would you like to learn more about how we can assist you? Please contact us online or call us at 877-373-8404 for more information.
We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the Nation. See Equal Housing Opportunity Statement for more information.