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Property Management FAQs | RPM Sunstate
Find clear answers to the most common questions from Florida rental property owners and tenants. If you don’t see your question, contact your local office or use the owner or tenant portal.
Onboarding & Getting Started
Beginning professional property management often raises important questions. Here are the top concerns new owners in Jacksonville, Orlando, and Palm Beach County ask.
How long does it take to rent my property?
On average, rental properties are leased within 30 to 45 days. Timelines vary by market conditions, demand, and location.
When is the marketing or lease fee charged?
The fee appears as a pending charge and becomes due once a qualified tenant is approved and placed.
What services are included in full-service property management?
Our services cover marketing, tenant screening, leasing, rent collection, inspections, maintenance coordination, communication, accounting, and eviction handling.
Do I need to live in Florida to work with you?
No. Owners can live anywhere in the U.S. or abroad. The secure online portal gives real-time access to your property’s performance.
Do you offer a free property assessment?
Yes. New clients can request a no-obligation assessment that reviews market rent and management options.
What areas do you serve?
RPM Sunstate manages properties throughout Jacksonville, Orlando, and Palm Beach County, supported by local offices in each region.
Maintenance & Emergencies
Responsive maintenance and emergency handling protect both your property and tenants. Here’s how RPM Sunstate handles these issues.
Do you call me for every repair?
No. Minor repairs are pre-authorized to avoid delays. Larger repairs require owner approval.
What happens in an emergency?
Tenants are directed to call the 24/7 maintenance hotline. Our team responds immediately to minimize damage.
What are the emergency hotline numbers?
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Orlando: 407-512-6130
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Jacksonville: 904-862-2186
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Palm Beach County: 561-337-1424
Will I receive receipts for repairs?
Yes. All repair invoices and records are included in your monthly statements.
How is preventative maintenance handled?
Routine inspections identify and resolve small issues before they become costly problems.
What if a tenant damages the property?
Funds are withheld from the tenant’s security deposit. Additional damages are pursued if necessary under Florida law.
Pricing, Guarantees & Protections
Predictable pricing and service guarantees give owners confidence in their investment.
How much does management cost?
Plans start at $85/month, with final costs based on property details and services chosen.
What are the emergency hotline numbers?
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Orlando: 407-512-6130
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Jacksonville: 904-862-2186
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Palm Beach County: 561-337-1424
What are the emergency hotline numbers?
-
Orlando: 407-512-6130
-
Jacksonville: 904-862-2186
-
Palm Beach County: 561-337-1424
Do you offer eviction protection?
Yes. Optional eviction protection is available to cover legal and court costs.
What is the Tenant Replacement Plan?
If a tenant placed by RPM Sunstate leaves within six months, we’ll place a new tenant at no additional leasing fee.
Are long-term contracts required?
No. Agreements are straightforward and cancellable with proper notice.
Leasing & Tenant Screening
Strong tenants are the foundation of a successful rental. These FAQs explain how leasing and tenant screening are managed.
When do leases typically start?
Lease start dates are flexible. Move-in timing may depend on HOA approvals or other requirements.
How are applicants screened?
We conduct credit, background, employment, and rental history checks in compliance with federal, state, and local law.
What happens if a tenant breaks the lease early?
We follow Florida’s landlord-tenant laws, re-market the property, and enforce lease terms as necessary.
Are pets allowed in managed homes?
Many homes are pet-friendly, but restrictions vary by property. Tenants must meet insurance and policy requirements.
Who signs the lease—the owner or RPM Sunstate?
RPM Sunstate signs on behalf of the property owner, ensuring compliance and legal protection.
What marketing channels are used to advertise?
Listings are posted on major rental websites, MLS, our company website, and partner platforms, supported by professional photography.
Accounting & Payments
Transparent accounting ensures owners always understand their property’s performance.
Who holds the tenant’s security deposit?
RPM Sunstate holds deposits in trust accounts to ensure compliance and quick resolution when claims arise.
Can I view reports online?
Yes. Your secure owner portal provides on-demand access to reports, statements, and transaction history.
What documents are provided for tax purposes?
Year-end financial summaries and 1099 forms are provided for your tax preparation.
Are there hidden fees?
No. Our pricing is transparent, with plans starting at $85/month.
What if I own multiple properties?
All properties appear within a single portal login. Portfolio owners may also qualify for volume pricing.
Tenant Support & Responsibilities
Tenants play a key role in maintaining property value. These FAQs outline their responsibilities and available resources.
How do tenants pay rent?
Rent can be paid online via the tenant portal using ACH, debit, or credit card.
What resources are available for tenants?
Tenant portal guides, move-in and move-out checklists, and local community resources are available online.
How is move-out handled?
Inspections are conducted, deposits reconciled, and turnover maintenance scheduled before re-listing.
What happens if tenants pay late?
Late fees are applied as outlined in the lease. If payment is not received, eviction procedures may begin.
Are pets allowed in rentals?
Yes, subject to property-specific restrictions and insurance requirements.
How do tenants request maintenance?
Requests can be submitted through the tenant portal or by calling the 24/7 hotline.
Last updated September 29, 2025.
Still have questions?
Contact our Jacksonville, Orlando, or Palm Beach offices directly, or request a free property assessment to learn how RPM Sunstate can help protect your investment.
