Skip to Content

FAQs: Your Property Management Questions Answered

Discover Answers to Common Questions About Property Management Services

Onboarding your property

How long will it take to rent my property?

30-45 days depending on supply inventory and demand.

When is the marketing or lease fee charged?

It will post to owner account right away as a pending charge but is due upon securing an approved tenant.


Do you call every time a problem arises?

Short answer, no. We have a preset amount of $500 per the management agreement that allows us to determine if a repair is necessary and to proceed with this pre-authorization.

What happens in an emergency situation?

If it’s an emergency, for example, a burst pipe, we would immediately get this fixed. Our number one priority is asset protection.

Will I get a receipt or invoice?

No, all information will be on the owner’s statements, because we do maintenance in-house, and we don’t have receipts to give you, this is also the best way as we hold this as a permanent record for you.


When do leases start?

We start the leases and change dates to best suit the owner and the tenants. This means if an HOA approves the tenant to move in earlier than the lease date, we revise and allow them to move in early. This gets the owners rented and paid sooner.

What is the screening process like?

RPM Sunstate uses credit scores, background checks, employment verification and past tenancy verification to choose the best tenant possible!


Will I have a single Point of Contact?

Depending on the nature of your inquiry, a Team Lead is available in each of the following departments: Onboarding, Maintenance, Leasing, Operations, and Accounting. Please see our Staff Roster for Point of Contact in each department.


Where is my security deposit and where will it end up?

This stays with us, in the event we need to make a claim against it, this expedites the process.

When do I receive my rent payments?

Owner statements and payments are reconciled on the 10th of the month, with direct deposits posted to owner accounts usually the next business day.

The Neighborly Done Right Promise

The Neighborly Done Right Promise ® delivered by Real Property Management, a proud Neighborly company

When it comes to finding the right property manager for your investment property, you want to know that they stand behind their work and get the job done right – the first time. At Real Property Management we have the expertise, technology, and systems to manage your property the right way. We work hard to optimize your return on investment while preserving your asset and giving you peace of mind. Our highly trained and skilled team works hard so you can be sure your property's management will be Done Right.

Canada excluded. Services performed by independently owned and operated franchises.

See Full Details