FAQs: Your Property Management Questions Answered
Discover Answers to Common Questions About Property Management Services
Onboarding your property
How long will it take to rent my property?
30-45 days depending on supply inventory and demand.
When is the marketing or lease fee charged?
It will post to owner account right away as a pending charge but is due upon securing an approved tenant.
Maintenance
Do you call every time a problem arises?
Short answer, no. We have a preset amount of $500 per the management agreement that allows us to determine if a repair is necessary and to proceed with this pre-authorization.
What happens in an emergency situation?
If it’s an emergency, for example, a burst pipe, we would immediately get this fixed. Our number one priority is asset protection.
Will I get a receipt or invoice?
No, all information will be on the owner’s statements, because we do maintenance in-house, and we don’t have receipts to give you, this is also the best way as we hold this as a permanent record for you.
Leasing
When do leases start?
We start the leases and change dates to best suit the owner and the tenants. This means if an HOA approves the tenant to move in earlier than the lease date, we revise and allow them to move in early. This gets the owners rented and paid sooner.
What is the screening process like?
RPM Sunstate uses credit scores, background checks, employment verification and past tenancy verification to choose the best tenant possible!
Operations
Will I have a single Point of Contact?
Depending on the nature of your inquiry, a Team Lead is available in each of the following departments: Onboarding, Maintenance, Leasing, Operations, and Accounting. Please see our Staff Roster for Point of Contact in each department.
Accounting
Where is my security deposit and where will it end up?
This stays with us, in the event we need to make a claim against it, this expedites the process.
When do I receive my rent payments?
Owner statements and payments are reconciled on the 10th of the month, with direct deposits posted to owner accounts usually the next business day.
